Our terms and conditions and all sales and communications relating to this website; www.alphamarque.com are governed by English Law, including The Distance Selling Regulations, The Electronic E-Commerce Regulations and the Data Protection Acts and the Computer Misuse Acts. All sales will only be completed in English.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

 

We are willing to prosecute anyone found attempting to commit or to have committed fraud on our site.

Product Descriptions

We have taken reasonable precautions to ensure that all products have been fairly described on the website.

 

The products weights, dimensions and capacities are approximate only and the actual colours may vary depending on your computer screen. All items are subject to availability.

 

Alphamarque will inform you as soon as possible if the product purchased is not available and an alternative will be recommended.

Special Offers / Free Gifts

We advise that our website special offers may vary slightly from those in our retail shops.

 

All special offers, both on our website and in our retail shops, are on a 'whilst stocks last' and 'subject to availability' basis. When we offer a free gift there can only be one free gift per transaction.

 

Any additional terms and conditions that may apply to a special offer will be communicated to you at the appropriate time.

Website Prices

We advise that prices given on our website only apply to website orders. Our retail shop prices may vary slightly. Variation in prices, special offers and delivery charges from those stated on Alphamarque.com. may occur if an item is purchased through our retails shops or by telephone or fax.

Suitability and Liability

If you are in any doubt about the suitability of a product Alphamarque recommend you seek appropriate advice from a medical professional prior to purchase to ensure a product will be suitable for your needs. Alphamarque can not be held responsible in any way for any accident or injury however caused arising from the misuse of a product once purchased.

Acceptance of your order

The acceptance of your order will take place only when we dispatch the product(s) ordered. If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order.

 

During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed.

 

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order. If we cannot supply you with the product you ordered, we will not process your order, inform you of this in writing and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

Shipping and Handling

We have to advise that until further notice we can only accept transactions made in Pounds Sterling this is because of because of payment constraints.

 

Due to Laws regarding products dispatched to the USA, all products that can be shipped to the USA have an option on the product page to check which states the price ex VAT plus delivery cost for the USA. Please check this option and select USA on the country drop down menu when you are at the checkout stage.

 

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

 

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

 

Shipping and handling charges are as follows:

 

UK- Post (UK Mainland only): Up to 1kg-5kg - £4.25, 5kg to 20kg - £8.25

 

APC Couriers (Delivery usually within 48 hours from dispatch)

 

A signature will be required on delivery.

International Delivery

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK.

 

Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

 

The purchaser may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Delivery Schedule

Please note delivery times vary. Anticipated delivery is between 7 to 21 days from receipt of order however this depending on stock availability. Our aim is for you to receive your order very quickly usually within a working week.

 

We must advise that at the present time we do not usually dispatch at the weekends or on bank and public holidays. Please note delivery times may be affected by factors beyond our control.

Back Orders

In the unlikely event that your item is not in stock, we will contact you using the information you have supplied. You will always be contacted with the option to cancel your order if you would rather not wait. Products that are in stock at our warehouse are usually dispatched within 5 working days. Products that are out of stock are usually dispatched within 7-21 working days from our warehouse or direct from our factory/suppliers. Please note delivery times may be affected by factors beyond our control.

Other Information

If your order has been sent by our factory/supplier, please check on delivery of the goods, that the goods have not been damaged before you sign just in case the parcel has been dropped. As an added insurance please write the words 'goods unexamined' next to your signature. If you encounter any problems please telephone 01727 837836 or email us on sales@alphamarque.com

 

There will be a clear indication if a product for sale can be exempted from V.A.T. and what details are required online to qualify.

 

Any decision about what product can be exempted or not rests with the manufacturer and Customs and Excise, not with Alphamarque. Any customer claiming V.A.T. relief, currently at 20%, will be required to complete the necessary form when they purchase online so that Alphamarque can price the item correctly.

 

For more Information please see the HM Customs and Excise page (www.hmce.gov.uk).

 

Details about how to use the VAT Exemption form are included on our web site.

Cancellation, Refunds and Exchanges

You can shop with Alphamarque in complete confidence because we offer a Money Back Guarantee. Under our guarantee you may cancel or return a purchase if you find them unsuitable at any time either before or up to seven working days from the day after that on which the goods are received by you (as per the Distance Selling Regulations 2000).

 

On satisfactory completion of the terms below you will receive a refund.

 

Alphamarque reserve the right to refuse a refund or exchange where hygiene is an issue. This includes all purchases of commodes, commode pans, urinals, incontinence products, bed sheets, chair pads, raised toilet seats, bath seats, bath boards, hosiery, orthopedic supports or any item that is in direct contact with the skin. .

 

To cancel your purchase before delivery please e-mail us at sales@alphamarque.com or phone us on 01727 837836 and please state your customer order number.

 

If you wish to cancel or return your purchase after delivery (up to 7 working days) please return the product to our shops in St Albans, Hertfordshire or Colchester, Essex either by visiting the shops with your goods, your Confirmation Order Form/ Receipt and your Card you paid with or by post (enclosing the purchase and Confirmation Order Form/ Receipt) and address it to 3 Loyd Court, 63 Russet Drive, St Albans, Hertfordshire, AL4 0AZ, England.

 

If you are returning your purchase by post please complete the 'Return Order Form' enclosed with your order and return to us by using the Royal Mail service via a post office and please don't forget to obtain a 'Proof of Posting'.

 

Your purchase must be complete, not damaged or marked in any way and in the original packaging where appropriate. Any 'Free Gifts' received with the purchase must also be returned.

 

Where there is no proof of purchase presented, or where goods or packaging are incomplete, marked, damaged or missing or where the purchase is a 'special order', cancellation and/or refunds of your purchase will not be possible.

 

Your statutory rights are not affected.

Links

We accept no responsibility for the content of the websites, which we provide links to and are beyond our control. All the links are only provided as we feel customers may be interested in them and we do not endorse these websites, companies or products.

Copyright

All pages on Alphamarque.com are protected by copyright. All rights are reserved. You may download, copy, and send information on our website for your personal use only. Any other use including commercial use of our information is forbidden. Creating a link to our website without our prior written consent is also forbidden.

Getting in Touch

If you need to communicate with Alphamarque, please email us on sales@alphamarque.com or telephone us on 01727 837 836 or fax us on 01727 838878 or write to us at Online Shopping, Alphamarque, 3 Loyd Court, 63 Russet Drive, St Albans, Hertfordshire AL4 0AZ England

 

Alphamarque Associates Ltd Registered Address:

 

3 Loyd Court
63 Russet Drive
St Albans
Hertfordshire
AL4 0AZ

 

Tel: 01727 837 836
Fax: 01727 838878
Email: Sales@alphamarque.com

 

Company Number: 2556160
VAT Number: 544 7065 39